Clerical Staff Duties and Qualities

This lesson covers the definition of clerical staff and their main duties, including handling documents and telephone calls. It also discusses the personal and job qualities required for effective clerical work.

• 04:46 “What we mean by that is the qualities he or she has to possess. Number one is honesty. She has to be an honest individual. She has to be honest to her work. She has to be honest to the boss. She has to be honest to the v...”
• 07:50 “to some of the work given to her, right? So let us look at those qualities, job qualities. One is punctuality again. She has to be to the office on time. Loyalty to the boss. Confidentiality, meaning ability to keep secr...”
• 12:33 “List two broad qualities of a clerical staff, okay? Fourth point is, give me three job qualities and two personal qualities of a clerical staff. I repeat, give me three job qualities and two personal qualities of a cleri...”