Overview
Describe the reception. Outline the responsibilities of a receptionist. Mention and explain the Personal and Job qualities of a receptionist. List the documents handled by a receptionist. Outline the procedures for handling telephone calls
What you'll learn
- Meaning Of the Reception
- - Meaning
- Responsibilities of a receptionist
- Qualities of a receptionist
- - Personal and Job qualities
- - Truthfulness
- - Integrity
- - Right attitude to work
- - Honesty
- - Punctuality
- - Devotion to duty, etc.
- Documents handled by the receptionist
- - visitors book
- - request forms
- - telephone pad
- List the steps in answering telephone calls
- List the steps in answering telephone calls