What you'll learn

• Universal Rights of a Consumer- right to:
• - Satisfaction of basic needs.
• - safety
• - information
• - choose
• - redress
• - Consumer education
• - representation to be heard
• - healthy environment.
• The responsibilities of consumer:
• - Be aware.
• - Demand and keep proofs of transactions e.g. receipts invoice warranty.
• - Think independently
• - Speak out
• - Respect the environment