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SS2 Salesmanship

Environmental factors affecting consumer behavior

Overview

List the sociological factors affecting consumer behavior. Explain the dangers of conventional market profits. Explain customer attitude and behavior.

What you'll learn
  • Sociological factors:
  • i. Urban and rural communities
  • ii. Family income level
  • iii. Occupation
  • iv. Education
  • v. Age
  • vi. Sex
  • vii. Race or nationality
  • viii. Religion, etc.
  • Conventional market.
  • Customer attitudes and behaviors.